Jobs in Kampala Uganda Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK) Jobs in Kampala Fresher Customer Service Jobs Jobs in Kampala at Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK) Fresher Customer Service Jobs Employment opportunities Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK)
Job Title ⇒ Contact Centre MI Analyst Customer Service Jobs
]https//www.theugandanjobline.com/
Organization ⇒ Absa Group Limited formerly Barclays Bank UK
Duty Station ⇒ Kampala, Uganda
About US ⇒
Absa Group Limited formerly Barclays Bank UK is a diversified standalone
African financial services group, delivering an integrated set of products and
services across personal and business banking, corporate and investment
banking, wealth, investment management and insurance. Absa Group Limited is
listed on the JSE and is one of Africa’s largest diversified financial
services groups with a presence in 12 countries across the continent and
around 41 000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania Barclays Bank in Tanzania
and National Bank of Commerce, Uganda and Zambia. We also have representative
offices in Namibia and Nigeria, as well as insurance operations in Botswana,
Kenya, Mozambique, South Africa, Tanzania and Zambia.
Job Summary ⇒ The Contact Centre MI analyst will provide specialist advice
and support in order to ensure customer satisfaction and enhance the customer
experience, through the execution of predefined objectives as per agreed
standard operating procedures SOPs.
Key Duties and Responsibilities ⇒
⇗ Customer Service Respond efficiently, accurately and courteously to
all customer service matters, complaints, requests
⇗ Support the development and maintenance of processes in Customer
Services Centre Adhere to all processes in the CMP Customer Services
centre and identify opportunities to improve Client Servicing processes
⇗ Monitor and control risk associated with the Customer Ensure that
all activities performed in providing Customer Services comply in all respects
with Absa's risk and compliance policies and procedures as well as legal and
regulatory requirements
⇗ Stakeholder Management Establish and maintain good professional
relationships with relevant stakeholders so as to remain abreast of their
needs and issues and respond rapidly and effectively
⇗ Self-development Owning and being proactive about own training and
development
Qualifications, Skills and Experience ⇒
⇗ The ideal candidate for the ABSA Group Contact Centre MI analyst job should
hold relevant qualifications
⇗ Bachelor's Degree Business, Commerce and Management Studies Required
How to Apply ⇒
All suitably qualified and interested candidates who wish to join ABSA Group
in the aforementioned capacity should apply online at the link below.
Click Here ]https//absa.wd3.myworkdayjobs.com/en-
US/ABSAcareersite/job/Kampala/Contact-Centre-MI-analystR-15915431
Deadline 22 nd March 2021
Read and Apply Now Through
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Email⇒
URL⇒Link
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Jobs in Kampala Uganda Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK) Jobs in Kampala Fresher Customer Service Jobs Jobs in Kampala at Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK) Fresher Customer Service Jobs Employment opportunities Contact Centre Mi AnalystAbsa Group (FORMERLY BARCLAYS BANK UK)
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