Jobs in Kampala Uganda Eastern Africa Farmers Federation (EAFF) Jobs in Kampala Call Centre And Administration Off Jobs in Kampala at Eastern Africa Farmers Federation (EAFF) Call Centre And Administration Off Employment opportunities Eastern Africa Farmers Federation (EAFF)
Job Title ⇒ Call Centre and Administration Officer
]https//www.theugandanjobline.com/
Organisation ⇒ Eastern Africa Farmers Federation EAFF
Duty Station ⇒ Kampala, Uganda
About US
The Eastern Africa Farmers Federation EAFF was formed in 2001 as a non-
political, non profit and democratic organization, whose role is to voice the
concerns and interest of farmers of the region to enhance their social
–economic status and regional cohesiveness. EAFF’s establishment was
championed by national farmers’ organizations from Kenya, Tanzania, Uganda,
Rwanda and DRC Congo. Membership was subsequently extended to Burundi,
Eritrea, Djibouti, Ethiopia and South Sudan. EAFF membership is now composed
of 23 farmer organizations serving 20 million farmers.
EAFF with the support of key partners, founded a mobile platform called
e-GRANARY. The platform is outfitted with numerous features destined to help
connect smallholder farmers to markets, secure access to quality certified
seeds and finance to fund their activities. The platform also facilitate
access to weather information, agriculture insurance products, market
information on their crops among others. e-GRANARY aggregates farmers for
market leveraging technology running on mobile phones to help smallholder
farmers improve production and maximize their profits. e-GRANARY aims to reach
over 100,000 farmers in Eastern Africa and transform their livelihoods.
Job Summary ⇒ We are looking for Call Centre and Administration Officer to
help us manage customer mostly farmers calls, introduce efficiency in our
administration and effectively support the internal team. The Call Centre
agent will provide Call Centre and Administrative Support to the e-GRANARY
Uganda.
Key Duties and Responsibilities ⇒
Call centre responsibilities
⇗ Answer incoming calls and respond to farmers queries especially those
related to Good Agricultural Practices GAP
⇗ Management and resolve farmers complaints
⇗ Identify and escalate issues to country Out-grower Manager
⇗ Provide e-GRANARY product and service information to farmers
⇗ Advice farmers on issues related to certified inputs and postharvest
management practices.
⇗ Research required information using available resources
⇗ Route calls to appropriate resources
⇗ Document all call information according to standard operating procedures
⇗ Follow up farmers and partners calls where necessary
⇗ To assist in all administrative functions related to the Project
Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelor’s degree in Agriculture or allied area.
A diploma in Agriculture with experience in customer support will also be
considered
⇗ At least three years’ experience in a busy organisation.
⇗ Knowledge of Good Agricultural Practices and their application GAPs
⇗ Good organizational and personal skills
⇗ Knowledge of customer service practices and principles
⇗ Excellent data entry and typing skills
⇗ Superior listening, verbal, and written communication skills
⇗ Problem solving and team player
Contract duration ⇒ The selected candidate will be offered a 1 year
renewable employment contract based on performance with possibility of
extension subject to availability of funds.
How to Apply ⇒
All candidates are strongly encouraged to send an application letter and CV,
together with an indication of your current salary and compensation package to
procurement15@eaffu.org
Deadline 30th March, 2021
Apply Today Through
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Email⇒procurement15@eaffu.org
URL⇒Link
Warning Never Pay money for getting a job.
For more jobs in Uganda visit ugandajobss.blogspot.com website
Jobs in Kampala Uganda Eastern Africa Farmers Federation (EAFF) Jobs in Kampala Call Centre And Administration Off Jobs in Kampala at Eastern Africa Farmers Federation (EAFF) Call Centre And Administration Off Employment opportunities Eastern Africa Farmers Federation (EAFF)
For more jobs in Uganda visit ugandajobss.blogspot.com
Thursday, 11 March 2021
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