Engineer – IN VAS Operations
Organisation: MTN Uganda
Location: Kampala, Uganda
Deadline: 8th September 2025
Key Requirement: Bachelor’s Degree in IT/Engineering + 2 years’ experience in Unix/Linux, Charging Systems, or VAS platforms.
About MTN Uganda
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary
Support the operation and maintenance of the Charging system nodes, CIS and VAS nodes to ensure a fault-free operation and maximum Service availability and Quality through regular proactive maintenance tasks and close Network and Systems monitoring.
Key Responsibilities
- Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS).
- Second Line escalation point for faults on the IN, CIS and VAS Nodes.
- Support upgrades on the CIS, Charging system and Value Added Service Platforms.
- Initiate Customer Service Requests with vendors and follow up to resolution.
- Ensure daily and weekly backups run successfully.
- Closure of tickets and requests in Service Now.
- Maintain and improve in-house system monitoring tools.
- Provide Technical Expertise on CIS, IN and VAS for Risk Management and Revenue Assurance.
Key Performance Areas
- Charging System, CIS and VAS Infrastructure Availability at 99.99%.
- Timely Resolution of Faults.
- Daily System Backup success rate of 100%.
- In-house tool enhancements (At least one per quarter).
Qualifications & Experience
- Bachelor’s Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.
- Minimum of 2 years’ Experience in Unix/Linux System administration, scripting, or database administration.
- Exposure to GSM Network management processes.
- Experience with Charging systems, SMSC, and USSD Technology.
Competencies
- Quick and detail-oriented.
- Strong communication and interpersonal skills.
- Team player with a willingness to learn.
- Ability to work long hours and unsupervised.
- Flexibility for shift work.
How to Apply
Apply online via the MTN Uganda recruitment portal before the deadline: 8th September 2025.
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