Head of MFS Solution and Technology

Organisation: Ericsson

Location: Kampala, Uganda

Experience: 10–15 years in telecom/ICT leadership

Key Qualification: 5+ years in FinTech as a technology partner

Education: University degree in Technology or Economics (MSc/MBA preferred)

Apply by: Online Application

About Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary

We seek a customer-focused leader with strong experience in team leadership, solution design, and service delivery. You will lead a team of MFS Solution Architects and Cloud experts to roll out EWP and oversee application development. You’ll also serve as a member of the Head of MFS Service Delivery Leadership Team.

Key Duties and Responsibilities

• Own contractual scope and solution requirements.
• Establish and execute a technical design authority model per MFS best practices.
• Align product roadmap and strategy with customer needs.
• Act as escalation point for deployment projects around design and integration.
• Ensure quality assurance for deliverables from Solution Architects and Business Analysts.
• Develop team capabilities and lead by example in compliance, ethics, and leadership.
• Support recruitment of top FinTech talent, ensuring diversity.
• Oversee delivery execution per contracts, KPIs, SLAs, and targets.
• Manage Work Level Agreements, Service Level Agreements, and customer escalations.
• Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards.
• Build productive teams, guarantee business continuity, and ensure customer satisfaction.
• Maintain financial, quality, OHS, and performance measurement systems.
• Participate in customer meetings and nurture long-term relationships.
• Identify and implement best practices, lead improvement programs, and leverage internal/external networks.
• Ensure adherence to global processes, methods, and tools.
• Drive strategy development, address performance barriers, and manage change.
• Promote standardization and reuse across MFS program verticals.

Qualifications, Skills and Experience

• 10–15 years in leadership roles within telecom and/or ICT.
• 5+ years in FinTech as a technology partner for major telecom operators.
• Hands-on experience with Ericsson Wallet Platform is a plus.
• Experience with Continuous Integration/Continuous Deployment.
• Customer-first, result-oriented mindset.
• Proven ability to lead cross-cultural, cross-functional teams and create synergies.
• Resilient in stressful and ambiguous situations.
• Flexibility to work across diverse delivery units (complexity, maturity, scale).
• Analytical skills to identify trends, inefficiencies, and opportunities.
• Strong understanding of Ericsson’s Business Process, Financial, and Delivery models.
• Solid business, operational, and financial acumen.
• Expertise in resource planning and talent development.
• University degree in Technology or Economics; MSc, MBA, or equivalent preferred.

How to Apply

All candidates should apply online at the link below.

Apply Here

Brown Alex Wednesday, 10 September 2025 ICT Jobs