Head of Operations – Insurance
Organization: Aldelia Limited
Location: Kampala, Uganda
Deadline: 18th September 2025
Key Requirement: 5+ years in insurance operations, leadership experience, and CII qualification (desirable).
About Aldelia Limited
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Job Summary
We are seeking an experienced Operations Manager to oversee the daily operations of the brokerage firm. The ideal candidate will have a strong background in operations management within the insurance sector, excellent leadership skills, and a commitment to compliance and strategic growth.
Key Duties and Responsibilities
- Oversee day-to-day operations, ensuring alignment with company objectives and efficient delivery of insurance services.
- Ensure procedures comply with IRA guidelines while maintaining strong relationships with regulators and governing bodies.
- Develop, formulate, and implement business strategies that align with group goals, leveraging in-depth market and industry knowledge.
- Establish performance targets, conduct regular appraisals of operations, and assess policies for continuous improvement.
- Achieve operational results in line with annual budgets and monitor key performance indicators.
- Develop, execute, and monitor strategies for sales teams to drive growth and revenue.
- Proactively build and manage relationships with clients, focusing on large corporate accounts and employing effective sales techniques.
- Develop and sustain strategic partnerships with clients, insurance companies, and underwriters, negotiating beneficial terms.
- Service large corporate clients and actively engage in sales techniques.
Qualifications, Skills and Experience
- Bachelor’s degree in business administration, Operations Management, or a related field; knowing that a master’s degree is a plus.
- CII qualification or equivalent is desirable.
- Minimum of 5 years of experience in the insurance sector. The ideal candidate should be motivated, innovative, eager to drive change in a fast-paced environment and have a strong understanding of the insurance industry (all lines of business / general and life)
- Excellent public relations skills, with the ability to build and maintain strong relationships with clients, regulators, and industry partners.
- Proven leadership and team management skills.
- Must have a valid driver’s license and a personal vehicle for business travel
How to Apply
All candidates should send their applications online at the link below.
Deadline: 18th September 2025
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