Specialist – Digital Channels (App, USSD, Web)
Organization: MTN Mobile Money Uganda
Location: Kampala, Uganda
Application Deadline: 18th September 2025
Key Requirement: Bachelor's degree in Computer Science, IT, or related field + 2 years' experience in digital channel management.
About MTN Uganda
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary
To oversee the strategic design, delivery, and performance of MTN MoMo’s digital service channels—App, USSD, and Web. This role involves ensuring seamless user journeys, high uptime, regulatory compliance, and continuous improvement.
Key Duties and Responsibilities
Strategy Implementation
- Execute and adapt channel strategies aligned with functional roadmaps and business dynamics.
Operational Delivery
The role is accountable for the following work area outcomes:
- Manage App, USSD, and Web service lifecycle—from launch through enhancements, optimisation, or rationalisation.
- Monitor performance, uptime, usage analytics, and customer feedback for each channel.
Analytics & Insights
- Conduct data analytics to identify trends, usage gaps, and growth opportunities in digital channels.
- Deliver periodic dashboards on performance metrics (e.g. usage rates, conversion, error volumes, revenue per channel).
Governance
- Participate in periodic strategic and operational meetings relevant to service channels.
- Proactively escalate unresolved technical or user-impacting issues to the Chief Product Officer.
Qualifications, Skills and Experience
- Bachelor’s degree in Computer Science, IT, Information Systems, Telecommunications Engineering, Business Computing, or related field.
- 2 years overall experience, with at least 1 year managing digital channels (App, USSD, web) in fintech, mobile money, telecom, or digital banking environments.
- Professional certifications (PMP, ITIL, UI/UX Design) are highly recommended.
- Analytical mindset, stakeholder engagement skills, and process improvement orientation.
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below:
Deadline: 18th September 2025
Female candidates are strongly encouraged to apply.
Note: Presentation of false documents will lead to criminal prosecution. Canvassing results in automatic disqualification.
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