Adoption Coordinator – Northern Region at African Clean Energy (ACE)
📍 Location: Arua and Gulu, Uganda
📅 Deadline: 10th September 2025
💼 Role: Oversee clean cooking adoption, lead field agents, and ensure customer satisfaction for ACE’s solar-biomass energy systems.
🔍 Key Requirement: 2+ years in field team supervision, tech-savvy, fluent in local languages.
About African Clean Energy (ACE)
African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.
Job Summary
The Adoption Coordinator is responsible for ensuring stove customers successfully adopt clean cooking practices in a designated region. This includes onboarding new customers, syncing usage data, promoting consistent fuel use, supporting basic stove maintenance, and driving customer satisfaction. The Coordinator oversees a small team of field agents or directly engages with customers to ensure smooth onboarding and sustained use of stoves and fuels.
Key Duties and Responsibilities
Team Leadership & Field Agent Performance
- Supervise and support 10–15 Adoptions Agents in delivering onboarding and support services.
- Assign daily field tasks based on customer needs, adoption data, and geographic coverage.
- Conduct regular field visits, shadowing, and spot checks to ensure quality implementation.
- Monitor team performance using dashboards and tracking tools; ensure targets are met.
- Lead weekly team huddles to review performance, troubleshoot issues, and build motivation.
Customer Onboarding & Training
- Ensure all new customers receive comprehensive onboarding from adoptions agents.
- Oversee delivery of stove use training, fuel handling guidance, and payment explanations.
- Monitor onboarding completion rates and follow up on missed or incomplete visits.
Usage Data Collection & Monitoring
- Ensure field agents support customers in syncing usage data accurately and on time.
- Monitor stove syncing trends via dashboards or reports, flagging low-syncing customers.
- Coordinate re-engagement visits or troubleshooting for underperforming users.
Fuel Adoption & Inventory Oversight
- Promote consistent and exclusive use of clean fuels among customers.
- Monitor local fuel inventory levels and coordinate restocking needs with fuel team.
- Track fuel purchasing behavior and work with agents to improve regular usage.
Field Services & Minor Maintenance
- Train and support agents to conduct minor maintenance tasks in the field (e.g., fan clogs, simple repairs).
- Ensure smooth coordination with Response for complex issues requiring technician support.
- Ensure accurate logs of field issues, replacements, and customer follow-ups.
Consumer Finance Support
- Coordinate agent visits to customers with pending repayments or documentation gaps.
- Reinforce repayment messaging and link to service continuity (e.g., fuel access).
- Monitor repayment follow-ups and ensure timely syncing of data.
Customer Satisfaction & Relationship Building
- Ensure customer concerns are resolved quickly and effectively by field agents.
- Facilitate feedback collection through surveys, check-ins, or interviews.
- Share success stories and identify improvement areas to strengthen adoption programs.
Reporting & Coordination
- Submit weekly and monthly reports on onboarding completion, usage trends, fuel adoption, and team performance.
- Coordinate closely with the Sales, Response, and Consumer Finance teams.
- Maintain accurate records of field activities, inventory, and customer touch points.
Qualifications, Skills and Experience
- 2+ years of field team supervision or coordination experience, ideally in customer-facing or community-based roles.
- Experience working in rural or peri-urban communities preferred.
- Strong organizational, leadership, and reporting skills.
- Tech-savvy, with experience using mobile tools for data collection and performance tracking.
- Familiarity with clean cooking or last-mile distribution a plus.
- Fluent in local languages and comfortable working in low-resource settings.
Personal Attributes
- Team leadership and field-based supervision
- Strong customer focus and empathy
- Data-driven with attention to detail
- Proactive problem-solving and decision-making
Why Join Us?
- Be part of a mission-driven company that is making a real difference in the world.
- Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
- Opportunities for professional growth and development.
African Clean Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
Please send your application Letter clearly stating in the location you are applying for in the email subject, CV, Copies of academic documents and copy of National ID to careersuganda@africancleanenergy.com not later than 10th September, 2025.
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