Branch Manager at Stanbic Bank Uganda

Location: Masaka, Uganda

Experience: 3+ years in branch banking & leadership

Education: Bachelor’s degree in Business/Commerce/Economics

Apply via: Standard Bank Group Careers Portal

About Stanbic Bank Uganda

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Key Responsibilities

• Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems.
• Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).
• Accountable for the day-to-day management of all the branch operations
• Drive a customer centric culture focused on providing a high-quality customer experience.
• Resolve customer queries and complaints within established timelines.
• Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.
• Treat all customers fairly and in accordance with the financial consumer protection guidelines
• Build a strong network of relationships with key individuals in the Branch’s area of operation.
• Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.
• Gain an understanding of the various business segments in the branch’s local market
• Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems
• Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan. Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.
• Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks

Qualifications & Experience

• Bachelor’s degree Business Administration, Commerce, Economics or business-related courses.
• Other certifications or professional memberships: ACCA
• A seasoned banker with at least three years or more branch banking experience (including income statement management and all aspects related to sales and service).
• Three years of experience in a management position leading a diverse team

Competencies

Technical:

• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge (Consumer Banking)

Behavioral:

• Adopting Practical Approaches
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Understanding People

How to Apply

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting the Standard Bank Group Careers Portal.

Application Link: Standard Bank Group Careers (Search for Job ID: 744000077626705)

Brown Alex Saturday, 23 August 2025 Finance Jobs