Regional Manager – Nile Region

Organisation: ABSA Bank Uganda

Duty Station: Mbale, Uganda

Application Deadline: 18th August 2025

Qualifications: Bachelor’s Degree in Business, Commerce, or Management Studies

About ABSA Bank Uganda

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary

To drive and deliver exceptional business performance, through the provision of efficient business management, effective leadership, team development and achievement of operational rigor excellence in line with market potential, to maximize business growth, retention and profitability targets for the Region.

Key Duties and Responsibilities

Business Management (40%)

• Implement business strategies to deliver performance and growth targets of the region.
• Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the region’s branch network.
• Drive cluster performance against agreed to targets and take key accountability for the overall achievement of key performance standards agreed with Customer Network leadership in areas including; balance sheet growth, sales growth and income contribution, cost performance, employee satisfaction, customer experience, operational risk and control rigour management.
• Accountable for achieving annual financial targets as agreed with the Head of Customer Network or Retail and Business Banking Director. Monitoring of progress towards achieving targets is done monthly.
• Sign off on invoices and all payments above Branch Manager limits, within overall annual cost budget as agreed with the Head of Customer Network.
• Approve purchase/ refund business decisions above Branch Manager limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds.
• Authorise requests from branch managers for capital expenditure. Resolve escalated equipment concerns received from branch managers.

Brand, Product, and Business Proposition

• Provide clear direction to Branch Managers on the business objectives, translating and prioritizing into business performance measures at branch level.
• Analyse local area consumer trends, competitor analysis, business development opportunities based on detailed analysis received from branch managers in the area. Guide branch managers on how to conduct market analysis.
• Based on analysis, request that product within ranges, or new product ranges from the current set available in-country, be added to the portfolio of products the branches in the area offer. Arrange implementation of new product sets with assistance from specialist product managers and ensure that Branch Managers are prepared for the implementation.
• Occasionally contact key business influencers, mostly on request from the branch manager, to support sales initiatives or complaint resolution.
• Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.

People Management (20%)

• Working with the branch managers and branch staff to achieve sales & service through in-branch business development activities and providing feedback to the branch managers on their performance.
• Build and develop a high performing team through embedding performance development and coaching. Ensure that branch managers in the area provide regular coaching and feedback to their teams in order to develop to them.
• Discuss and finalise Performance Development Plans and ratings for all branch managers in the region.

Customer Service (20%)

• Review monthly query and complaint trend analysis compiled by branch managers, as well as data provided by the Customer Contact Centre. Review branch action plans and provide advice on how to improve the service delivery.
• Drive service excellence in the region by planning, continuous monitoring, enforcement of all SLAs, service standards and service initiatives with the Bank.

Administration (5%)

• Provide input to Operations/Procurement/Premises on the appointment of external service providers (such as courier service, cleaning service, maintenance etc).

Rigour/Compliance (10%)

• Run business, control, coordinate activities, adherence to set guidelines, job descriptions, governance, and execution.
• Monitor and manage complete regulatory compliance in the region.

Qualifications, Skills and Experience

• Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

How to Apply

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Deadline: 18th August 2025

Brown Alex Monday, 11 August 2025 Finance Jobs